Questions & Answers

Recovery Love Box - FAQ

 

If your question isn't answered here, then please contact us.

 

What's inside a Recovery Love Box?

 

All of our boxes are full of specially chosen goodies and self-care products for nourishing your recovery and growing your sense of well-being. Each box is built with a particular intention in mind to help you care for your body, find more refreshing sleep, indulge in a much-needed pick-me-up, and more. Check individual box lists to see more! All of our items are all natural, sustainable and 100% organic wherever possible, cruelty-free, and boxed up in recycled/recyclable materials.

 

What do I get with a Chronic Love Box?

 

Like all of our individual Recovery Love Boxes, our Chronic Love Boxes are curated with healthy foods and self-care products for nourishing your recovery and growing your sense of well-being. Every month for 3 or 6 months, you can expect to see a mix of 6-8 full size items in each box, including apothecary feel-good products, super food snacks, teas, cooking aids, recipes, activity ideas suitable for chronic recovery, our favorite books and more. All items will be all natural, sustainable and 100% organic wherever possible, cruelty-free, and boxed up in recycled/recyclable materials. You can even send as a gift to a friend by clicking "SEND AS A GIFT" during checkout and letting us know where and to whom to ship your Recovery Love Box gift! Easy to order or re-order.

 

Do you have a referral program?

 

Yes, we do! Once you make a purchase, you're eligible to join our program. Keep an eye out for an email with an invitation to enroll. Feel free to contact us if you have any additional questions about our referrals.

 

Do Recovery Love Boxes ship worldwide/internationally?

 

We are currently shipping to customers in the United States and Canada from northern New Hampshire From time to time, customers may incur customs, duties or tax charges to accept their package. These fees are out of our control and are the responsibility of the customer to pay in order to receive their package.

 

Are products in the Chronic Love Box full size or sample size?

 

Each Chronic Love Box will include 6-8 full size products. We may also include sample size products from time to time, but they’ll be considered bonuses gifts for you to enjoy.

 

How are Recovery Love Boxes packaged?

 

Our boxes are shipped using beautiful kraft paper boxes made from 100% recycled materials and printed on with plant-based inks. We use bio-degradable 100% recycled paper shred to pad the contents of each box.

 

How long does it take for my Recovery Love Box to arrive?

 

We pack up each box individually when you order, and ship our boxes via USPS from Center Conway, New Hampshire within 48-72 hours of purchase. Those of you in surrounding states should receive your boxes within a two or three days of the ship date. The further away, the longer it will take, but it shouldn't be more than a week for anywhere in the US.

 

 

Can I add a gift note to my order?

Absolutely! Just click the "Is this a gift?" checkbox on your product page and fill in the details for your gift. We'll send your love along with our feel-good goodies to your friend or loved one.

 

Can I pay via PayPal?

 

Yes, you can! On checkout select the "Check out with PayPal" button. If you run into any issues checking out, please contact us at info [at] recoverylovebox.com.

 

 

 

When does my Recovery Love Box ship?

 

You'll receive a tracking number when your order ships and your box will ship within 3-5 business days (sooner if possible!) unless otherwise noted on the product page. Please be patient as multiple item orders may result in boxes arriving a few days apart. If you order one of our Chronic Love Boxes, we will ship your boxes every month at the same time, beginning with your first box as described above.

  

What currency do you charge in?

 

All prices are in USD.

 

What is your refund / return policy?

 

We rarely have issues with our products or boxes but when we do we always work hard to resolve any issues that come up. All of our products and box orders are final sale, and not available for returns or refunds. If you receive a product that is defective or if an item is missing from your order, we will be happy to ship you a replacement. Please do not ship items back to us, you can keep any defective products.

 

Can I become an affiliate partner?

 

If you love what we're about here and you're interested in becoming a Recovery Love Box affiliate partner, contact us to talk more!